ZEEKO HOME VIP TERMS and CONDITIONS

1. About ZEEKO VIP

1.1 Introduction

Welcome to the ZEEKO VIP Membership Program ("Program")! ZEEKO VIP is an exclusive rewards program designed for lovers of custom wall murals, peel-and-stick wallpaper, and nursery wall decor. As a member, you will enjoy exclusive tier discounts, birthday gifts, free shipping rewards, early access to new collections, accelerated point earning, and priority design support.

Once you join our loyalty program, you can upgrade and earn rewards with every purchase you make. By becoming a member, you agree to be bound by these Terms and Conditions.

1.2 Applicability

The Program is available online at the ZEEKO HOME official website (https://www.zeekohome.com/). Each account is enrolled in the Program once, regardless of the number of associated shipping addresses or payment methods. Every purchase will be counted toward your membership, but level upgrades and downgrades are based on the rules of your registered site.

1.3 Eligible Purchases

A purchase is necessary to unlock paid tiers. "Eligible Purchases" means purchases of merchandise and gift cards made through available payment methods on the ZEEKO HOME website, excluding the following:

• Amounts of refunds, rejections, or cancellations on your orders;
• Payments made with ZEEKO gift cards;
• Amounts already discounted by other promotional coupons (when stacked rules apply, see Section 4);
• Slight fluctuations in order amounts due to changing exchange rates (where cross-border transactions apply).

1.4 Membership

There is no fee for ZEEKO VIP membership. Membership is limited to individuals only and limited to one account per individual. It is your responsibility to keep your email and contact details up to date in your Account.

ZEEKO reserves the right to disqualify members who violate these Terms and Conditions. Any fraudulent activity or attempt to manipulate or abuse the Program will result in removal from the Program without notice. When a membership is terminated, all outstanding coupons and rewards associated with the membership are forfeited.

2. About Tiers

2.1 Tier System

ZEEKO VIP membership consists of four levels: Standard, VIP Level 1, VIP Level 2, VIP Level 3.

2.2 Changes and Validity

• Standard membership is valid for life.
• VIP Level 1 and above tiers are valid for 12 months from the date the member qualifies. Upon expiration, the system will automatically review your eligible purchase history over the past 12 months to determine whether to maintain or adjust your current tier.
• Data refreshes typically take up to 24 hours. Please check your tier level after 24 hours.
• Your tier is based on eligible spending or eligible order count during the past 12 months (rolling window, refreshed monthly).

2.3 Tier Descriptions

• Standard: Available upon registration. Enjoy points accumulation, new-collection notifications, and a welcome coupon for your first order.
• VIP Lv.1: $200 cumulative spend. Enjoy an exclusive 5% tier discount, a birthday gift, and shipping rewards.
• VIP Lv.2: $500 cumulative spend. Enjoy a 10% tier discount, priority customer service, and early access to new designs.
• VIP Lv.3: $1,000 cumulative spend. Enjoy a 15% tier discount, accelerated points, express refunds, exclusive events, and a dedicated design consultant.

3. About Rewards

3.1 Benefits by Tier

Membership in the Program may entitle you to various offers and rewards in addition to point accumulation. Benefits vary by tier as detailed below:

3.2 Coupon and Reward Usage Rules

• All tier-specific coupons and rewards are valid only during your effective membership period.
• Rewards cannot be used for purchasing gift cards or applied retroactively to past orders.
• Coupons are only applicable to your registered site (zeekohome.com).
• Tier discounts cannot be combined with other coupons (except during special promotions). Please refer to specific campaign pages for details.
• Free shipping coupons apply to standard shipping within the supported destinations; oversized or express shipping surcharges are not covered.

4. More Details

4.1 Approval of Terms

Once you join the ZEEKO VIP program, you are deemed to have read, understood, and agreed to be bound by these Terms and Conditions.

4.2 Changes to the Program

ZEEKO may, in its sole discretion, alter, limit, or modify the ZEEKO VIP rules, rewards, eligibility, or any other feature of the Program, and may terminate the Program at any time, by giving reasonable notice on the website and/or by email. The latest version of these rules will always be available on this page.

If you continue to use your membership rights after the terms have been changed, you will be deemed to have accepted the revised rules. If you do not accept them, you should stop using the membership benefits. Please check this page regularly for updates.

4.3 Suspension or Removal

You may cancel your membership at any time through your account settings or by contacting ZEEKO Customer Service. It is your responsibility to review these Terms from time to time to stay informed of any changes.

4.4 Contact Us

For questions or assistance regarding the ZEEKO VIP Membership Program, please contact our Customer Service team:

• Email: support@zeekohome.com
• Live Chat: Online chat window at the bottom right corner of the website
• Service Hours: Monday to Friday, 9:00 AM – 6:00 PM (Beijing Time, GMT+8)